At PakVitality.com, we want you to be satisfied with your purchase. This Refund Policy explains when returns, replacements, exchanges, and refunds may be available for orders placed through our website.

1. Eligibility for Returns

We may accept a return or replacement when:

• You received the wrong product.
• The product arrived damaged or defective.
• The product is significantly different from the description provided on our website.
• An item is missing from your order.

To request a return or replacement, please contact us as soon as possible after receiving your order.

2. Hygiene & Personal Care Products

For health, beauty, personal care, and sexual wellness products, returns may be restricted for hygiene and safety reasons.

Opened, used, or tampered-with products generally cannot be returned unless the product is defective, damaged on arrival, incorrect, or otherwise covered by applicable law.

3. Unopened Products

Where applicable, an unopened and unused product may be eligible for return if:

• It remains in its original packaging.
• It has not been used, opened, or damaged.
• All included accessories and materials are returned.
• The return request meets our applicable return timeframe.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us promptly.

We may request photos or other evidence of the product and packaging to help us investigate the issue.

After verification, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances and availability.

5. Non-Refundable Items

The following may generally not be eligible for return or refund:

• Opened or used personal care products.
• Opened or used sexual wellness products.
• Products damaged after delivery due to misuse or improper handling.
• Products without their original packaging where the packaging is required for return.
• Items specifically identified as non-returnable on the product page.

Exceptions may apply where required by applicable law.

6. Refund Process

Once your return or refund request is approved, we will inform you of the applicable refund method.

Depending on the original payment method, refunds may be provided through the original payment method, bank transfer, mobile wallet, store credit, or another mutually agreed method.

Refund processing times may vary depending on the payment provider or financial institution.

7. Cash on Delivery Orders

For Cash on Delivery orders, approved refunds may be processed through an available refund method agreed upon with the customer, such as bank transfer or mobile wallet.

Customers may be asked to provide the necessary payment details for processing the refund. Never send your PIN, password, OTP, or other security credentials.

8. Delivery Charges

Original delivery charges may be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund of delivery charges is required by applicable law.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation may not be possible once an order has been dispatched or handed over to the courier. In such cases, the applicable return policy may apply.

10. Refund Delays

If your refund has been approved but you have not received it within the expected timeframe, please contact us first. Some delays may occur because of banks, payment providers, mobile wallets, or other financial institutions.

11. How to Request a Refund

To request a return, replacement, exchange, or refund, contact us with:

• Order number
• Customer name
• Product name
• Reason for the request
• Relevant photos or evidence, if applicable

Email: info@pakvitality.com
Phone/WhatsApp: +92 300 4284041

12. Changes to This Refund Policy

PakVitality.com reserves the right to update this Refund Policy from time to time. Any changes will be posted on this page with the updated date.

13. Contact Us

PakVitality.com
Email: info@pakvitality.com
Phone/WhatsApp: +92 300 4284041